OnBoard Magazine - Summer 2014

THANKS FROM A HAPPY CUSTOMER Hi Hank, I wanted to take the time to express the thanks and gratitude from me and my family for both the purchase of our new boat and the sale of our old one. We are very appreciative of your sales technique during the purchase of “Brer Boat”, now “Plenty of Chips”. You knew when to talk and when to simply let us explore. You were very good with our young children and they have very fond memories of the sales process. Your service department was top notch in addressing the immediate needs of the boat. We have since made a full run of the boat and are very happy with it’s operation. Also, we are normally a cruising family, but the cockpit in ‘Plenty of Chips’ is an absolute joy with the ease for fishing. She has cleaned up quite nice and I’m including a couple of photos for your folio. Also, thanks again for your efforts in selling our old boat. I know it was a lower end boat, but I appreciate your efforts and treating us as if it was a high end trophy boat. We thoroughly enjoyed the experience and will definitely look towards you in the future as we continue our upgrades. Sincerely, Vance Young and Family “We thoroughly enjoyed the experience and will definitely look towards you in the future as we continue our upgrades.” EXCELLENT YARD & MARINA EXPERIENCE I nominate Bluewater Yacht Yard in Hampton Virginia for PMY Boatyard of the Month. My experience has been excellent. I received quality customer service since the first time I went there and they have always treated me with a very friendly, professional manner. Yard manager Craig Messick loaned me a spanner wrench as they ordered one overnight for me so I could clear a nasty air conditioner sea strainer. My 2007, 59-foot Grand Banks trawler “Irish Rover” was in excellent condition but they patiently answered all of my systems questions. I also saw the care they put into bottom painting and the all-important surface prep of the hull that an owner seldom sees. A stay in their Bluewater Marina showed me the cleanest and best bathrooms on the Chesapeake Bay, and dockmaster Frances Rossi treated “Irish Rover” as her own, as well as the other dock employees. I have seen many marinas, but none better.” Kelly Flynn, 59’ Grand Banks 2007 32 BLUEWATER