OnBoard Magazine - Summer 2015

OUTSTANDING BUYING EXPERIENCE To whom it may concern, My name is David Curtis and I live in Florida, and bought a boat from an agent of yours in Ocean City, Maryland. I would like to tell you that the agent that represented your business did an outstanding job for your company. His name is Jeremy Blunt. He helped me in every way imaginable to make my buying experience with your company outstanding. He had nothing but good things to say about your company and was above and beyond helpful. I did not buy a $1 million yacht, just a simple fishing boat, but he treated me like I did. Thought you would like to know this about your employee. Very Satisfied Customer, David W. Curtis 2004 World Cat 27 , Plan Sea ACHIEVED SOMETHING SPECIAL Dear Jan [Boone], We were tempted to write via email but our very recent experience demanded something more formal. In trying to find words you made it easy, we found them in your Bio on the Bluewater website. You said, “…from a Customer’s perspective to outperform our promises and instill loyalty…” and then, “…from a Sales Professional’s perspective, provide a support structure that allows each of us to build careers worth having, businesses worth owning, and lives worth living.” That leaves a lot unsaid and a lot to be proven. We don’t think there’s any doubt about the wisdom and veracity of your words, you cannot be successful if you don’t have both. Having recently retired as a real estate broker, where I (Steve) know at least there’s some real law for protection of consumers and some form of mandated continuing education, the banditry we saw in the boat selling business was chilling. We’ve named our new-to-us boat Surprise for many reasons, but two of the many surprises we’ve had along the way were Scott MacDonald, and our vast luck at having stopped in your Kent Narrows office. The office, John and especially Sheryl, pitched in where they could, made us feel comfortable and welcome from the moment we walked in. Scott’s genuine, big “bluewater smile” and patient guidance has given him a permanent place in our hearts and aboard Surprise. After three intense months working with him it is quite clear that what you’ve said about your business is actually what you have. Bravo! Bluewater Yacht Sales has achieved something special. In these times it takes strong personal top down integrity and love of labor for a small business to survive and sparkle. We are really impressed with your business philosophy and couldn’t imagine a better demonstration of it in practice than Scott. Suffice it to say and end, you have a new and very loyal family for whom it would be a pleasure to reflect on our experience with others you may wish to refer. Surprise is a dream come true for us and Scott is welcome on board any time, especially when he has a new family success, a new fish story, or anything else to share and celebrate! Most Sincerely, Steve and Cary Sober , Surprise HIGH QUALITY EMPLOYEES Over the past seven years, I have dealt with two high-quality Bluewater employees in the Kent Narrows office: my salesman John McDevitt (Regulator 32), and sales associate Sheryl Jaros. Their knowledge, integrity, and commitment to me, the customer, are ongoing, and welcome. More recently, salesman Scott MacDonald has also been impressive in our conversations. It has been, and is, a pleasure to deal with them. Best, Jim Battye Regulator 32 , Pops TEN YEARS OF ASSISTANCE Earle [Hall], Good morning. I just wanted to circle back and thank you for all that you did for me with the two Vikings. You were there for me whenever I really needed someone to count on down at Hampton, and I really appreciate all of the assistance and special attention that you gave me during the last 10 years. See you on the next one!!!!!! Take care, Brian Darnell , Tunacious 47 SUMMER 2015